There are two types of Companies office accounts. Individual accounts and organisational account. When you are a bookkeeper, accountant or laywer, who runs a business that works on behalf of others, you should use a organisational account. Organisational accounts allow other staff in your organisation to process Company Office transactions for your firms clients.
2Shakes currently only works with organisational account types. To set up the ability to act on behalf of your client with Companies Office using 2Shakes, an Organisational account is required.
You can find out if you have an individual account by going to https://www.companiesoffice.govt.nz/ and logging on with your RealMe account. Click on Organisation Settings under Online Services – Do It Now (see below).