Biometric + Electronic ID Verification gives you confidence some really is who they say they are. It captures the Identity (ID) document and compares it against a person’s face in real time.
At a click of a button your client is emailed a link. They go through a quick process on their smart phone. They are prompted to take photos of ID documents and a short video of their face. Facial verification, document verification, Address verification, Passport or Driver License verification and PEP check results are all provided back to you in an easy to read report.
Our Biometric ID verification report is a premium product. It adds another layer of certainty on top of the robust verification already provided in 2Shakes electronic identity verification report.
When you choose the Biometric + Electronic Verification method in 2Shakes, your client receives a 2Shakes email link. The email asked them to enter their mobile number so that a SMS text message is sent to their mobile phone. This makes sure that the biometric verification is completed on a mobile with a front facing camera.
You can see in 2Shakes as soon as the text is sent. The client’s IDV status will change to Biometric SMS sent, (the status stays like this until the client completes the biometric process).
The biometric add-on is charged when the SMS is sent. If need be, you can update the client’s mobile number from the client management page. Please be aware that changing the client’s number at this stage will incur another biometric addon fee. You can also choose to revert to Manual ID and complete ID verification manually.
Once the client has received the biometric SMS, the process is as follows:
When your client has completed biometric IDV, 2Shakes asks you to review the biometric results. You need to review the report then confirm and accept (or decline and follow up) the results.
Once client ID verification has been completed:
The top of the IDV report displays a summary of each part of the electronic verification. For more information on the electronic ID verification and PEP Check sections of the report, see the support page for electronic IDV report. It is recommended that you always review the IDV report and the client entered data.
The biometric section of the report includes the thumbnails of the ID document as well as the image of the client taken in real time. Click on the image to enlarge. The following criteria is applied to biometric ID verification:
As well as details being electronically verified using Centrix SmartID, the ID document your client uses for biometric identity verification is also assessed against the following criteria
The facematch check compares the live image of your client to the image on their ID document. Each of the facematch checks are evaluated and as either:
The user has completed the challenges of the liveness process and is not exhibiting a presentation attack. The colour is green.
The user has not completed the challenges of the liveness process and/or is suspected to be performing a presentation attack. (eg. Wearing a mask, filming off a screen).
It is important to review the biometric report in order to rule out any false positive or false negative results. Busy backgrounds and poor lighting in the client’s image may impact on the results of the biometric ID. We recommend that individuals completing biometric identity verification do so in a well lit location with a plain background. Using biometric ID verification, the chance of person matching on facial likeness with another person is 1 in 50,000. While we always recommend examining the client data, the human eye is more capable of distinguishing differences between the real-life photo and ID.
Consider consulting your Compliance Officer if you decide to accept a check where something has not verified, you may need to take additional steps to complete ID verification. We recommend recording any decisions or judgment calls made in the client’s Notes & Files
Please see below information from our Biometric provider on the situations where the system is not able to completely verify the person against the document, and needs the reviewer (you) to check and decide.
Under Documents Check, there are the following areas:
We have been given the following advice on each area which will help you decide to Accept or Reject the IDV:
Document Integrity Explanation
Document integrity determines that physical document isn’t damaged or is in-tact. If document integrity gets flagged it could mean that:
Image Composition Explanation
Image composition determines if a document captures is live and present. If image composition gets flagged it could mean that:
Photo Check Explanation
Photo check determines if there are any issues with the photo of the person on the document. If photo check gets flagged it could mean that:
Detail Check Explanation
Detail check determines that all the specifications of the document align with expectations. If detail check gets flagged it could mean that:
If any area of the Documents Check if flagged, please look at the relevant section above and check for the possible cause. If after checking you believe it has been flagged falsely, you should be able to make a note in Notes & Files and Accept the ID verification.
If you have any questions or experience any trouble with the biometric identity verification, please get in touch with us at firstname.lastname@example.org
Client hasn’t received SMS message
You easily check if a Biometric SMS has been sent by reviewing the individual’s IDV status on the Client Management page.
Client experiences Session Expired page
The client has already completed the biometric session, review the IDV status in 2Shakes for more biometric results.
Client cannot proceed past confirming ID details
Biometric identity verification can only work with an in-date NZ driver license or passport. If ID has expired, ID verification will need to be completed manually.
Passport is not an available option for my client
Passports will become an electronic verification option for your clients once your application has been approved. Get in touch to find out more.
Our biometric identity verification system is one of only a few in the world with IBeta’s Presentation Attack Detection level 1 & 2 accreditation. IBeta is the only trusted 3rd party tester in the industry. The system was tested against ISO 30107-3.
"Pretty seamless really."
"I love the ease of using it. Thank you for a great product."
"So happy with the new technology."